Shipping Policy

Last updated: 23 September 2026

We aim to make ordering DVDs online simple, reliable and affordable. This Shipping Policy explains how we process, pack and deliver your order.

1. Shipping Locations

We currently ship orders to addresses throughout Australia, including metropolitan and regional areas.

2. Order Processing

Orders are generally processed and dispatched within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will generally be processed on the next business day.

During busy periods, sales events or holiday periods, processing times may be slightly longer.

3. Delivery Times

Estimated delivery times after dispatch are approximately 3-7 business days. 

Delivery times are estimates only and are not guaranteed. Delays may occur due to factors outside our control, including courier or postal network delays, severe weather, public holidays and other unforeseen circumstances.

4. Shipping Costs

Shipping charges are calculated and displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or reduced shipping rates. Any applicable promotion will be clearly displayed on our website.

5. Order Tracking

Where a tracking number is available, it will be provided to you after your order has been dispatched.

You can use the tracking information to monitor the progress of your delivery through the relevant postal or courier service.

6. Incorrect or Incomplete Delivery Details

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If an order is returned to us because an incorrect or incomplete address was provided, additional postage costs may apply if the order needs to be sent again.

Please contact us as soon as possible if you realise that your delivery details are incorrect.

7. Damaged Items

We take care when packing DVDs to minimise the risk of damage during transit.

If your order arrives damaged, please contact us as soon as reasonably possible and provide photographs of the damaged packaging and item. We will assess the issue and, where appropriate, arrange a replacement, refund or other appropriate remedy.

8. Lost or Delayed Orders

If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us so that we can investigate the delivery.

For tracked shipments, we may use the tracking information provided by the delivery carrier to investigate the status of the order.

9. Missing Items

If you receive your order and an item is missing, please contact us promptly with your order number and details of the missing item. We will investigate the issue and work with you to resolve it.

10. Authority to Leave

Where available, customers may be able to select an authority-to-leave option through the delivery carrier.

If you authorise a carrier to leave a parcel unattended, responsibility for the parcel after delivery may be affected by the terms of that authority and applicable Australian consumer law.

11. Pre-Orders

If your order contains a pre-order item, we may hold the entire order until the pre-order item becomes available unless otherwise stated.

Where an order contains both in-stock and pre-order items, separate shipping arrangements may be available depending on the products and shipping options selected.

12. Contact Us

If you have any questions about your order or its delivery, please contact our customer service team through the contact details provided on our website.

We are committed to ensuring your DVDs arrive safely and as quickly as reasonably possible.