Terms of Service

Last updated: 23 September 2026

Welcome to our website. These Terms of Service govern your use of our website and your purchase of DVDs and other products from us.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Our Store

We operate an online retail business selling DVDs and related entertainment products to customers in Australia.

Throughout these Terms of Service, references to “we”, “us” and “our” refer to our business. References to “you” and “your” refer to the person using our website or purchasing our products.

2. Using Our Website

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.

• Attempt to gain unauthorised access to our website, systems or customer accounts.

• Interfere with the operation or security of our website.

• Copy, reproduce or commercially exploit our website content without permission.

• Submit false, misleading or fraudulent information.

• Use automated systems to collect information from our website without our permission.

We reserve the right to restrict or terminate access to our website where we reasonably believe these terms have been breached.

3. Products

We make reasonable efforts to ensure that product descriptions, photographs, specifications and other information displayed on our website are accurate.

However, product images may vary slightly from the physical product due to photography, screen settings, packaging changes or manufacturer updates.

Where a DVD is listed as new, used, pre-owned or otherwise described, the condition will be stated in the relevant product listing where applicable.

4. Product Availability

All products are subject to availability.

A product being displayed on our website does not guarantee that it will remain available at the time your order is processed.

If we are unable to fulfil an order because a product is unavailable, we will contact you and may provide a refund for the unavailable product.

5. Prices

All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.

We reserve the right to change product prices at any time. A price change will not affect an order that we have already accepted, except where permitted by law.

We take reasonable care when entering and displaying prices. If a product is listed at an obviously incorrect price due to a genuine error, we may contact you before fulfilling the order.

6. Orders

When you place an order, you are making an offer to purchase the products selected by you.

An order confirmation email acknowledges that we have received your order but does not necessarily mean that the order has been accepted.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable.

• There is an obvious pricing or listing error.

• We reasonably suspect fraudulent activity.

• The order contains unusual or excessive quantities.

• There has been an error in the ordering or payment process.

If we cancel an order after payment has been received, we will refund the relevant amount.

7. Payment

Payment must be successfully received before an order is processed and dispatched.

We may accept payment methods displayed at checkout.

You agree that all payment information supplied by you is accurate and that you are authorised to use the payment method provided.

8. Shipping and Delivery

Orders are generally processed within 1–2 business days after successful payment.

Estimated delivery times and shipping charges are outlined in our Shipping Policy.

Delivery times are estimates and may be affected by circumstances outside our reasonable control.

Once an order has been dispatched, responsibility for the delivery process may involve the relevant postal or courier service. However, nothing in these Terms limits any rights or remedies you have under Australian Consumer Law.

9. Returns, Refunds and Consumer Guarantees

Our products are covered by the rights and guarantees provided under the Australian Consumer Law (ACL).

Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified.

If a product is faulty, damaged, incorrectly described or otherwise does not meet applicable consumer guarantees, please contact us so that we can assess the issue and provide an appropriate remedy where required by law.

For change-of-mind returns, any applicable conditions will be set out in our Returns Policy.

10. Damaged or Incorrect Products

If you receive a product that is damaged, defective or different from the product you ordered, please contact us as soon as reasonably possible.

We may request photographs, order information or other reasonable evidence to help us investigate the issue.

Depending on the circumstances and your rights under Australian Consumer Law, we may provide a replacement, repair, refund or another appropriate remedy.

11. Promotions and Discounts

From time to time, we may offer promotional prices, discount codes, free shipping or other special offers.

Promotions may be subject to additional conditions, including expiry dates, minimum order values, product exclusions or limits on the number of uses.

We reserve the right to correct or withdraw a promotion where there has been an obvious error or where the promotion has been used fraudulently.

12. Intellectual Property

Unless otherwise stated, the content on our website, including text, graphics, logos, photographs, product descriptions, website design and other materials, is owned by or licensed to us.

You must not reproduce, distribute, modify or commercially exploit our website content without our prior written permission, except where permitted by law.

13. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services, including payment processors, delivery providers and other service providers.

We are not responsible for the content, availability, security or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and conditions.

14. Website Availability

We aim to keep our website available and operating correctly, but we do not guarantee that the website will always be available, uninterrupted or free from errors.

We may temporarily suspend or modify the website for maintenance, security, upgrades or other operational reasons.

15. Limitation of Liability

To the maximum extent permitted by law, we are not responsible for losses arising from your use of the website that are not reasonably foreseeable or are outside our reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under Australian law, including rights and remedies available to consumers under the Australian Consumer Law.

16. Privacy

We collect and handle personal information in accordance with our Privacy Policy.

Information may be collected when you create an account, place an order, make a payment, contact us or otherwise interact with our website.

Our Privacy Policy explains how we collect, use, store and protect personal information.

17. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will be published on our website with the relevant update date. Your continued use of our website after changes are published constitutes acceptance of the updated terms, to the extent permitted by law.

18. Governing Law

These Terms are governed by the laws applicable in Australia.

Any disputes will be dealt with in accordance with applicable Australian law.

19. Contact Us

If you have questions about these Terms of Service, your order or our products, please contact us using the contact details provided on our website.